SecureConnect

PCI Compliance

Support

Overview

With SecureConnect^®, systems and staff provides support and monitoring to all of your SecureConnect^® installations 24 hours a day, 7 days a week, 365 days a year. This provides you with complete peace-of-mind by knowing that your systems are protected day and night.

Features of Monitoring and Support include:

All SecureConnect^® locations are proactively monitored. If there is an incident or service outage, the BHI support team will be automatically notified and will begin working on solving the problem.
With a single source provider, there is no finger pointing. SecureConnect^® is responsible for the entire solution and has the resources to timely fix any element of the system.
Criminals and hackers don’t necessarily sleep at night – neither do we. All SecureConnect^® systems are monitored and we respond to incidents around-the-clock.
In case of service failure, when a SecureConnect^® backup service has been activated for the location, a connection is automatically established and the site is brought back online.

Customer Support

Customer Support is available to all SecureConnect^® customers to assist with any issues related to customer’s offered services. Customer Support may be contact via the following methods:

Phone

(952) 279-2200
(800) 405-8513, Option 1

E-mail

support@secureconnect.com

Hours

24 hours a day, 7 days a week